- Leadership (120 pts)
- Strategic Planning (85 pts)
- Customer Focus (85 pts)
- Measurement, Analysis, and Knowledge Management (90 pts)
- Workforce Focus (85 pts)
- Operations Focus (85 pts)
- Results (450 pts).
During Laurel Nelson-Rowe's interview with Terry Woychowski, GM's VP of Global Quality & Launch, Terry shared the 3 P's of GM's emerging culture: Promise, Personal, and Performance. I agree that quality is personal. Personal accountability is enabled through an engaged workforce. Effective leaders understand the need to monitor and improve employee satisfaction and build employee engagement. Delivering the Promise is achieved through personal accountability, teamwork and aligned processes. One can often accurately assess process performance, product quality and organizational health by a site visit. For example, evidence of poor housekeeping or unsafe practices are often symptomatic of uncontrolled processes, lack of personal accountability and ineffective leadership. If an organization lacks respect for its employees, (or individuals for their peers and colleagues) then what am I to infer about its/their commitment to quality processes, products, or service?
Though I am an unabashed Ford man, I sincerely wish GM a successful comeback and sustained performance. The automotive industry is a bell-weather of the US economy.